Refund policy

Returns, Refunds & Warranty Policy

At LuxeLittleOne, we want you to love your purchase. If something isn't quite right, we're here to help. Please read our policy below before requesting a return, exchange or warranty claim.

Change of Mind Returns

If you've changed your mind about your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Include all original tags, packaging and accessories.
Be free from marks, stains, odours, pet hair or damage.
Be in a condition suitable for resale.
Be accompanied by proof of purchase.

Return shipping costs for change of mind returns are the responsibility of the customer.

Original shipping charges are non-refundable.

How to Start a Return

To request a return, visit the customer icon on our website. Login with the same email used at purchase.

Alternatively if you are having issues with this please email hello@theluxelittleone.com with:

Your order number
The reason for your return
Any relevant photos (if applicable)

If your return is approved, please send your item to:

LuxeLittleOne
PO Box 114
Taigum QLD 4018

We recommend using a tracked postage service, as LuxeLittleOne cannot be held responsible for parcels lost during return transit.

Returns Processing Timeframes

Once you've lodged your return and posted your parcel, please allow adequate time for it to arrive at our returns address.

Our returns PO Box is collected once per week, so tracking may show your parcel has been delivered before it is physically collected by our team.

Please allow:

3-5 business days for your parcel to be collected from our PO Box after Australia Post marks it as delivered.
2–3 business days for our team to inspect your return once it has been collected.
An additional 3–10 business days for any approved refund to appear in your account, depending on your financial institution.

We'll send you an email as soon as your return has been received, inspected and processed.

To help us process returns as quickly as possible, we kindly ask that you allow these timeframes before contacting us for an update.

Exchanges

Need a different colour or style?

We are happy to offer exchanges within 30 days of delivery, provided your item meets our return eligibility requirements.

Customers are responsible for the cost of returning the original item.

Once your returned item has been received and inspected, we will dispatch your replacement. LuxeLittleOne will cover the shipping cost of sending your replacement item.

All exchanges are subject to stock availability.

Faulty or Incorrect Items

We take great pride in the quality of our products. If you believe your item has a manufacturing fault, please contact us as soon as possible.

To assess your claim, please provide:

Your order number
A description of the issue
Clear photographs showing the reported fault

If we cannot determine the issue from the photographs provided, we may request additional photos or ask that the product be returned for inspection before a resolution can be offered.

Where a manufacturing fault is confirmed, LuxeLittleOne will provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the nature of the issue, this may include a repair, replacement, store credit or refund.

Manufacturer's Warranty

LuxeLittleOne products are covered by a 6-month manufacturer's warranty from the original purchase date.

This warranty covers genuine manufacturing defects only.

The warranty period begins on the original purchase date, not the date the product is first used.

What Our Warranty Covers

Our warranty covers defects resulting from faults in materials or workmanship that occur during normal intended use.

Examples may include:

Manufacturing defects in stitching or seams.
Faulty zippers or hardware.
Structural defects present during normal use.

Each warranty claim is individually assessed.

What Our Warranty Does Not Cover

Our warranty does not cover:

General wear and tear.
Cosmetic imperfections that do not affect functionality.
Loose threads or minor variations in stitching.
Damage caused by overloading.
Damage caused by misuse, neglect or accidental damage.
Damage caused by improper washing or care.
Fading, scratches or natural ageing of materials.
Damage caused by sharp objects, pets or external forces.
Products that have been modified or repaired by a third party without prior approval.

Sale Items

Items purchased during promotional sales remain eligible for our standard return policy unless otherwise stated.

Sample & Seconds

Sample & Seconds items are sold at significantly reduced prices due to known imperfections.

By purchasing a Sample & Seconds product, you acknowledge that the item may contain cosmetic or functional imperfections outlined in the product description.

All Sample & Seconds purchases are:

Final sale.
Not eligible for returns or exchanges.
Not covered by our manufacturer's warranty.
Not eligible for change of mind returns.

Please read each product description carefully before purchasing.

Gift Cards

Gift cards cannot be returned, refunded or exchanged for cash.

Free Gifts with Purchase

If your order qualified for a free gift and you later return items that reduce your order below the qualifying spend, the free gift must also be returned in unused condition.

If the free gift is not returned, its retail value will be deducted from your refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method.

Please allow up to 10 business days for your financial institution to process the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us at hello@theluxelittleone.com.

Contact Us

If you have any questions regarding returns, exchanges or warranty claims, we'd love to help.

Email: hello@theluxelittleone.com