Shipping policy

SHIPPING INFORMATION

We process and dispatch orders Monday to Friday, excluding Queensland public holidays.

Orders are typically dispatched within 1-2 business days, unless otherwise stated, such as pre-order items or during major sale events.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on your delivery location and order.

DELIVERY TIMES

Australia
Standard delivery usually takes 3-7 business days from dispatch.

New Zealand
Standard delivery usually takes 7-10 business days from dispatch.

Please note that delivery timeframes are estimates only and may vary depending on your location, peak periods, weather events, or delays within the postal network.

PRE-ORDERS

If your order contains a pre-order item, your full order will be shipped once the pre-order item has arrived and is ready for dispatch.

Estimated dispatch dates are listed on the product page and may be subject to change.

SALE PERIODS

During major sale events, such as EOFY, Black Friday, or warehouse sales, dispatch times may be slightly longer than usual due to higher order volumes.

TRACKING YOUR ORDER

Once your parcel has been dispatched, you will receive an email with your tracking information.

If your tracking has not updated for several business days, please contact us and we will do our best to assist.

INCORRECT OR UNCLAIMED PARCELS

Please ensure your shipping address is correct before placing your order.

If a parcel is returned to us due to an incorrect address, being unclaimed, or being refused by the recipient, the customer will be responsible for any re-shipping costs.